How long does it take to complete the on-site estimate?

The on-site estimate will take less than 30min. to complete. A technician will review the current state of your pool, your pool equipment, and landscape factors that affect the cleanliness of your pool. A weekly service price will be delivered to you that same day along with our service agreement.

How often do Procter Pools technicians visit my pool?

For all of our pool service packages a technician will visit your pool once per week to maintain chemical balance and cleanliness of your pool. If weather has impacted your pool’s water quality a technician may make multiple trips to a pool within a week. Any additional visits outside of our regularly scheduled maintenance day will be clearly communicated to you in advance of our arrival.

How long is a technician at my home during their weekly visit?

The time servicing your pool varies by what service package you have chosen; however, you can expect our technicians to spend 15min-50min at your pool on a weekly basis. After each visit our technicians will deliver a Pool Scorecard to update you on your pool’s chemical balance, services provided, and any recommendations.

Why doesn’t my technician fill up my pool’s water level during the weekly service visit?

Our policy is to leave the pool water level to our customers. Pool water level will have to be maintained throughout the week to ensure skimmers and other pool equipment continue to function properly.

When is my service package payment due?

Payment for our weekly service customers is due prior to the 7th business day of the month. For any payment questions please visit our payment page located at www.procterpools.com/payment or reach out to Quinn Procter at quinn@procterpools.com.

Are chemicals included in my weekly service package?

We include all maintenance level chemicals in our weekly service packages. If there is need for a heavier than expected chemical amount due to unusual weather or specialty chemical treatments these will be charged at-cost to our customers.

As a weekly pool service customer am I locked into any contracts?

There are no contracts that lock in services with Procter Pools LLC. Upon becoming a weekly service customer a service agreement is delivered to simply clarify the services being offered and the monthly price.

What happens if I spot algae, cloudy water, or my pool equipment fails?

If anything looks unusual with your pool or your pool equipment please contact us right away. A team-member will come to your home to evaluate the issue at their soonest availability.

What should I do for maintenance in between my weekly service visits?

There are a few tasks that we ask our customer to complete during the days in-between our service visits. These include keeping water level at the appropriate level, skimming any major debris out of the pool as needed, and ensuring the pump is running at the recommended interval each day.